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Home: Video University Forums: Digital Photography for Videographers:
Great customer service! - Albums

Shadow
Veteran

Jul 17, 2007, 2:28 PM

Post #1 of 7 (567 views)
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Great customer service! - Albums	Can't Post

Thought I would post a recent experience in case anyone is thinking of using Candid2000.

I had ordered their Tuscany album, enjoyed using their software online and the turn around time was very quick - about a week shipped up here. The inside is really nice. The only thing that bothered me was the outside at the bottom of the binding was wrinkly.
I wasn't sure if this was the nature of the album or if it was a mistake.

I e-mailed the customer service person who has helped me with my dumb questions in the past. She quickly responded that they would like to reprint the whole album and ship to me a new one at no cost.

I'm really pleased with the Tuscany album. I haven't tried the others but the Tuscany is going in with the album packages I offer.

Thought I would share.

Cheers
H

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rodovideo
Enthusiast

Jul 17, 2007, 3:58 PM

Post #2 of 7 (560 views)
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Re: [Shadow] Great customer service! - Albums [In reply to]	Can't Post

If any vendors are lurking....
Thats the way customer service is supposed to be.... and that will make, keep & grow a loyal customer base...

Thanks for sharing, if and when I get to the album stage, I will remember them.

Look toward the Son, and you will not see the shadows

sample images from RODO PHOTO

Rodo Media BLOG

Brackish
Veteran

Jul 18, 2007, 1:40 AM

Post #3 of 7 (537 views)
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In Reply To

If any vendors are lurking....
Thats the way customer service is supposed to be...

I will remember them.

I, too, will remember Candid2000. Sounds like the kind of company
you want to deal with!

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"We'll always show up at the wedding with a gift bag for the bride. Inside we have these incredible fuzzy slippers in the teal of our branding."

Brackish
Veteran

Jul 18, 2007, 1:43 AM

Post #4 of 7 (536 views)
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Re: [Shadow] Great customer service! - Albums [In reply to]	Can't Post

In Reply To

I e-mailed the customer service person who has helped me with my dumb questions in the past. She quickly responded that they would like to reprint the whole album and ship to me a new one at no cost.

Great news, Shadow! You don't hear of that kind of customer service much anymore, like what you got from Candid2000. You should let us know how the replacement album turns out that Candid2000 sends you.

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"We'll always show up at the wedding with a gift bag for the bride. Inside we have these incredible fuzzy slippers in the teal of our branding."

Shadow
Veteran

Jul 18, 2007, 10:50 AM

Post #5 of 7 (524 views)
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Re: [Brackish] Great customer service! - Albums [In reply to]	Can't Post

I'll let you know, I really liked the Tuscany album, I haven't seen their other ones.

I had a client in last night to book photography and they saw the Tuscany album I had and said that is what they wanted for an album. I didn't have albums in the prices yet but I think they're going to buy one.

Yeah, I was impressed with their help with that issue.
The only thing I noted with Candid2000 is to inquire about shipping cost before it is sent and pick the way you want to ship it. But I am not sure maybe shipping is free in the US?

Cheers

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Brackish
Veteran

Jul 19, 2007, 12:42 AM

Post #6 of 7 (505 views)
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Re: [Shadow] Great customer service! - Albums [In reply to]	Can't Post

So, how does that work with the Tuscany? It is
actually photographs that have been glued to the
page? Are the pages rigid of more like a magazine?

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"We'll always show up at the wedding with a gift bag for the bride. Inside we have these incredible fuzzy slippers in the teal of our branding."

Shadow
Veteran

Jul 20, 2007, 12:47 AM

Post #7 of 7 (483 views)
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Re: [Brackish] Great customer service! - Albums [In reply to]	Can't Post

The pages are rigid. They have been glued to something in the middle of the pages. I like it.

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