X-Craig_Dokken
Imported Account
Apr 20, 2004, 11:30 PM
Post #15 of 20
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Re: Philips DVDR 985 DVD Recorder
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I have two DVDR 985s. They weren't reliable and wasted a lot of DVDs so I upgraded the firmware by downloading it from their site. Now both don't work, I had a on-line chat with a tech from Philips and it just further angered me. I paid $2000 for a DVD recorders that last a year. The repair shop wants $30 per unit just to look at them. I am never buying a Philips product again, all they have to do is admit these were problem models and remember us that bought them. Take care of us and we will come back, leave us holding a their inoperable product and others will follow my lead.
Please wait for a consultant to assist you.
Please continue to hold for a consultant.
Please wait for a consultant to assist you.
You say, "I have a dvdr 985, and downloaded the firmware upgrade, now it won't do any thing. Error AB f09b54"
Please continue to hold for a consultant.
Please wait for a consultant to assist you.
Please continue to hold for a consultant.
You say, "Running the tests 22 through 1, it "Passes""
Please wait for a consultant to assist you.
Please continue to hold for a consultant.
You say, "The reason for the firmware upgrade, was because it was extremely unreliable and has wasted a lot of my time and DVDs"
Please wait for a consultant to assist you.
Please continue to hold for a consultant.
dclarke will be with you momentarily!
dclarke says, "Thank you for contacting Philips Web Chat, this is Davian. "
You say, "Previous to this download of firmware dated 4/5/2004, I did a firmware upgrade thaat seemed to work for a while"
dclarke says, "I would be more than happy to assist you and also to provide with the most effective service, in order to do this, I would like to collect full name, e-mail address, telephone number and zip code for quality services."
You say, "I have another exact model purchased a week later from the same store, and am experiening the exact problem on it too. It won't even attempt to read a CD to update the older firmware that worked"
You say, "I filled it out before I entered the chat mode"
dclarke says, "May I refer to you by your first name?"
You say, "yes"
You say, "Hello?"
dclarke says, "Thank you Craig."
You say, "for what?"
You say, "When can you help me? This is not a very good method of troubleshooting."
You say, "I have given you the information you should need for resolving my problem. Please email your reply."
dclarke says, "May I have the serial number, date and place of purchase for your unit?"
dclarke says, "Craig, are you still there?"
You say, "Both are model DVDR 985/171"
You say, "One was manufactured June 2002, the other one April 2002"
You say, "serial # 72074768 and serial #71898586"
dclarke says, "So you have 2 recorders and they are giving the same error?"
You say, "On the bottoms of both units they read model DVDR 985A01"
You say, "Correct"
You say, "The one would not record "disc warning" so I chose to download your latest firmware. It updated every step until the end giving the AB f09b54 error. Then just cycles through like a rebooting process."
dclarke says, "Have you tried the new firmware upgrades from our website?"
dclarke says, "Ok."
dclarke says, "In that case that recorder would need to be repaired."
You say, "Free of charge? This is a firmware issue."
dclarke says, "The warranty on recorders are 1 year labor and parts."
dclarke says, "Please contact Electra-Sound Inc at 216-433-9600 to have this unit repaired."
dclarke says, "What type error are you getting on the other recorder."
You say, "Both are the same errors. This is a firmware issue."
dclarke says, "Ok."
dclarke says, "Please contact the above service center to have units repaired."
You say, "I paid $999 for each. For $2000 I expect more."
You say, "Philips is not standing behind this. Is this correct?"
dclarke says, "Your firmware is damage, this could be caused by static electricity."
dclarke says, "If your units are under warranty, it would not cost you for labor and replacement parts."
You say, "It is not under warranty. It is just over a year old."
You say, "The static electricity theory is no good. Your unit is incased in metal."
You say, "Just to let you know... Again, this is a firmware issue. You will have more consumers like me with the same problem. They, like me will never purchase anything with the Philips name again because of our experience. I know you don't write the policies, but this is really poor and disappointing."
dclarke says, "I am sorry you feel that way."
dclarke says, "If you wish to make a written complaint you are able to do so at the enclosed address.
(Complaints)
PCEC
Attn: Complaints
P.O. Box 2976
Longview, TX 75606"
You say, "Please stop paying money for commercials to attract more consumers, and take care of people like me who believed in your product and name. Please pass this suggestion to your supervisors."
dclarke says, "I will."
dclarke says, "Craig, would that be all?"
dclarke says, "This chat has been idle for three minutes, I will wait for another two minutes, but then I will need to terminate this chat session."
dclarke says, "This chat has been idle for five minutes."
dclarke says, "Thanks for contacting Philips USA. Goodbye."
Your consultation has ended
You say, "Please remember our conversation when you field other firmware upgrades to this model. The firmware code is bad."
: I am having the same problems with a Phillips DVDR 985 recorder.
: Anything new on this error code?
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