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Home : Inactive Forums : Canon All Camcorders :

XH-A1/G1 Grip Belt Recall

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XH-A1/G1 Grip Belt Recall
I got an email a couple of weeks ago from Canon offering to fix the grip belt base. This has been posted on other boards, but just in case anyone missed it, I thought I would post it here.

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Thank you for using Canon products.

We have discovered that if certain XH G1/XH A1 and XH G1S/XH A1S professional camcorders are repeatedly held by the grip belt for long periods of time during shooting, there is a possibility that the grip belt cover that attaches the grip belt may crack.

Therefore, to allow our customers to continue using our products with greater assurance, we will replace the grip belt cover of affected products described below with one that has enhanced strength. This service is a preventative measure and will be performed free of charge upon request.

We would like to offer our sincere apologies to users who have been inconvenienced by this issue. Canon will continue to strive to provide our customers with high quality products that can be used with confidence. Thank you for your kind understanding.

Phenomenon:
If the camcorders are repeatedly held by the grip belt for long periods of shooting, the grip belt base that fixes the grip belt may become cracked.

Affected Products:
XH G1/XH A1 and XH G1S/XH A1S Professional Camcorders

Camcorders with the following serial numbers are affected.
* The serial number is printed on the product label at the bottom of the camera. Affected Units:
XH G1/XH A1: All units
XH G1S/XH A1S: ****** 0 ***** to ****** 1 *****
(Units whose seventh digit of the serial number is 0 or 1.)


Market Support:
We will replace the parts in the grip belt base with ones that have enhanced strength free of charge, so users of the affected units are asked to contact a Canon Customer Support Center.
Thank you,
Customer Support Operations
Canon U.S.A., Inc. Contact Information for Inquiries:
Canon Customer Support Center
Hours: Monday - Friday 8:00 a.m. - 12:00 midnight. ET,
Saturday 10:00 a.m. - 8 p.m., excluding holidays
Phone: 1-800-OK-CANON (toll free)
1-800-652-2666
TTD: 1-866-251-3752 (toll free)
E-mail: carecenter@cits.canon.com
For additional support options: http://www.usa.canon.com/support

Joe

_____________________________________________
Woolbright Video Productions
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Re: [woolbrig] XH-A1/G1 Grip Belt Recall In reply to
I sent one of my A1's in last week because the mount broke on a shoot. Camera fell to the floor, but I caught it about 6 inches before hitting the floor! They screwed up and quoted me $466 to fix after they received it!!! I called and the lady on the phone zero'd it out and its now being fixed.

Jerome Cloninger
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Home : Inactive Forums : Canon All Camcorders :

XH-A1/G1 Grip Belt Recall